FAQ Frequently Asked Questions about our Products.

We hope you can find the answer to your questions below if not please don’t hesitate to contact us.

admin@fluffilondon.co.uk T 0203 3718850

 

 

Size Guide

 All our Products are One Size fits all,this means they are designed to be suitable for Sizes XS ,S to XL .

(Approximate) for our Ladies Jumpers, Poncho and Cardigan

 

 

Extra Small

 

Small

 

Medium

 

Large

 

Extra Large

 

(XS)

(S)

(M)

(L)

(XL)

Ladies

34in / 86cm

37in / 94cm

40in / 101cm

43in / 110cm

46in / 117cm

 

 

 

 

 

How do I order?

 

Review the site and find a product you want to buy using the drop down menus located at the top of the screen.

 

On the product page select the product and ‘Add to Basket’ button. This will then add your chosen product to the basket in the top right corner of site.

When you have chosen all of your items select ‘Checkout’ If you want to buy another product click on ‘Continue Shopping’, if you are ready to buy click on the ‘Continue to Checkout’ button. 

You will then enter our secure online checkout. If you have registered with us online before enter your email address and password, if not create a new account, then follow our simple checkout instructions. Your order will not be placed with us until you click on the ‘Place Order and Pay’ button and you reach our order confirmation page. 

You will get an email to confirm that we have received your order and another to confirm that you order has been processed. 

If you experience any problems placing your online order please Contact us admin@fluffilondon.co.uk or T 0203 3718850

Payment Options?

We accept most major credit or debit card payments, apple pay and also PayPal can be used

 

How do I place an order?

Browse the site and find a product you want to buy using the drop down menus located at the top of the screen.

On the product page select the product ,then the ‘Add to Basket’ button. This will then add your chosen product to the basket in the top right corner of site.

When you have chosen all of your items select either ‘View Basket’ or ‘Checkout’ .

If you want to buy another product click on ‘Continue Shopping’, if you are ready to buy click on the ‘Checkout’ button. 

You will then enter our secure online checkout. If you have registered with us online before enter your email address and password, if not create a new account, then follow our simple checkout instructions. Your order will not be placed with us until you click on the ‘Place Order and Pay’ button and you reach the order confirmation page. 

You will receive an email to confirm that we have received your order and another to confirm that you order has been processed. 

 

Garment Colours, are they the same as the website photos?

We take professional photos of our garments, so images reflect the actual garment colour, as closely as possible However the colour you see is highly dependent on your monitor settings so differences may occur.

 

How do I know an item is in stock?

Underneath the product page, it will show the stock status of a product. The number of items will show in stock, and a Zero or `sold out means the products is out of stock. We receive stock on a continuing basis, so you can email us and request the item to pre ordered.

 

 

What happens if I receive my items and they are not suitable?

You can return the items within 7 days of purchase, please return item in the original packaging, unworn and undamaged for a full refund, and refund of postage

Returns address

Fima Global Limited TA Fluffi London

C/O Exact Abacus Ltd

Matrix Park

Western Avenue

Chorley,

Lancashire

PR7 7NB

 

 

Cashmere Care

How do I look after my cashmere product?

 

We suggest handwash and or dry cleaning; we don’t suggest the use of washing machines to clean your products.